Pacwyn 24 Terms of Service

1.1. These Pacwyn 24 App Terms of Service ("Terms") apply to the Pacwyn 24 Application ("Application") provided by Pacwyn LLC. ("Pacwyn").

1.2. Pacwyn ("we", "us", "our") grants you an access to the Application subject to your acceptance of these Terms. These Terms constitute a binding agreement between you and Pacwyn. We may update these Terms by providing a new version in the Application or by posting a new version online, and your further use of the Application after any such update constitutes your binding acceptance of such changes. We may immediately terminate this agreement with you if you fail to comply with any provision hereto.

1.3. Any time you use the Application, you shall also comply with any published guidelines or rules applicable to such services. Such User Guide may be published and amended from time to time.

1.4. If you have an Account in the game, you can exchange In-game items with other Users. When exchanging, you can send them your message, which must not violate the rules of these Terms. Using a Game Account, you can make in-application purchases for real money. Once you have made a purchase, we cannot refund your money back to you. Violation of any rule in the Terms, User Guidelines, or Privacy Policy may result in permanent blocking of your Account.

1.5. This Application is not a lottery, betting, sweepstakes, gambling, or any other risk-based game.

2.1. Account - means a registered User account that stores a collection of data about the User in a computer system. This data allows User identification, authorization, and access to all functionality of the Application.

2.2. In-game currency - means private electronic money that is used to buy and sell In-game items in the Application.

2.3. In-game items - means items that can be purchased for Real or In-game currency, or obtained by playing various modes of the Application: (e.g., Packs, Picks).

2.4. Guest - means a person who does not have a registered Account, but has access to the Application with limited functionality.

2.5. Pacwyn content - means software, technology, text, publications, messages, including chat and email messages, profiles, widgets, links, music, sounds, graphics, images, video, programming code and all other audio-visual and other materials available when using the Application as well as the design of our website.

2.6. Coins - means In-game currency that can be earned for free by playing various modes of the Application. Coins cannot be purchased with Real Currency.

2.7. Pack - means a set of instructions by which the User is given player cards.

2.8. Pick - means a set of several player cards from which the User can choose one player card.

2.9. In-Application Purchase - means a transaction to obtain additional Tokens, Pass or Account Enhancements that you purchase within the Application.

2.10. User - means a person who has completed the registration process and who has received an Account and access to all functionality of the Application.

2.11. Real Currency - means a legal payment instrument, generally accepted as a means of exchange in the issuing country, for which you can buy In-game items and top up your Token balance.

2.12. User Guidelines - means a document that contains information about the rules of conduct for Users and their interactions with other Users and Pacwyn.

2.13. Tokens - means In-game currency, which can be bought for Real currency or earned using the Application.

2.14. Third Parties - means individuals, sole proprietors and legal entities who are not Guests or Users.

3.1. Our Application is intended solely for your personal, non-commercial use and is available for informational and entertainment purposes only. You agree not to use the Application for any other purpose. You may use the Application as a Guest, however, in this case, some of the functionality will not be available to the User. Registration is required, in particular, before accessing certain areas or functionality of the Application.

3.2. By using the Application as a Guest, you risk losing access to your account in the Application and the progress you have achieved. In this case, Pacwyn shall not be responsible for lost access to such an account.

3.3. Registration is completed using your existing Facebook, Apple or Google+ Account (if you are using the Apple iOS Application), or Facebook or Google Account (if you are using the Android Application). We strongly recommend you to sign up for an Account using your Facebook, Apple and/or Google accounts. Note that Facebook, Apple and Google have their own Terms of Service and Privacy Policies: Facebook Privacy Policy; Google Privacy Policy; Apple Privacy Policy.

3.4. The name of the Account must be acceptable, shall not contain any offensive words or signs, not be rude, not offensive to others, not violate other rules in the User Guidelines and these Terms.

3.5. It is also forbidden to impersonate another User using your Account name.

3.6. Users are permitted to incorporate emoticons or emojis in their usernames. However, the primary purpose of a username is identification, so it should remain readable and discernible. Emoticons should complement the name and not replace alphanumeric characters entirely. Usernames that rely solely on emoticons or make the identification of the user challenging may be subject to modification or other actions to in-game account.

3.7. Responsibility for Social Network Account Linking and Safety:

3.8. Account data, as well as In-game Items, In-game Currency, are not transferred to our other games, applications.

3.9. Platform-Specific Account Limitations:

3.10. Guest Account Limitations and Risks:

4.1. Subject to your agreement to and continuous compliance with these Terms and any other applicable guidelines and policies, Pacwyn grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Application (including all software, content, In-game Items and other materials associated with the Application) for your personal, non-commercial use only.

4.2. We retain all rights to the Application not expressly granted to you under these Terms.

5.1. Our Application is intended for use by persons over the age of 13. You acknowledge and agree that you are not permitted to use the Application and should not access the Application if you are under the age of 13.

5.2. If you are between the age of 13 and 17, you acknowledge that you have read the Terms with your parent or guardian, and he or she agrees to the Terms on your behalf and assumes full responsibility for complying with them. By using the Application, you certify that you are at least 13 years old and agree to provide us with accurate information about your age or identity if we request it.

5.3. You also agree not to assist children under the age of 13 in accessing the Application or attempt to contact children under the age of 13 while accessing or using the Application.

5.4. We assume that you have the right to make in-application purchases and you do not share your information and payment system passwords with third parties, including minors and others who may not use your information to make purchases. Claims for a refund of Real Currency spent on In-game items, In-game Currency by another person using your Account will not be eligible.

6.1. You should be aware that there are certain situations for which Pacwyn is not responsible. Before using the Application and using the online features in the Application, please make sure you have a stable Internet connection. Certain features of the Application require an active Internet connection. The connection may be via Wi-Fi or provided by your mobile network provider, but Pacwyn is not responsible for the Application not working to its full potential if you do not have access to Wi-Fi and you have no other access to a network connection. If you use the Application outside of a Wi-Fi coverage area, you should be aware that the terms of agreement with your mobile network provider will still apply.

6.2. As a result, your mobile service provider may charge you for data transfer per connection time when you use the Application, as well as for other third party fees. By using the Application, you assume responsibility for any such charges, including data roaming charges, if you use the Application outside your home territory (i.e., region or country) without disabling data roaming.

6.3. If you are not the payer on the account of the device on which you are using the Application, please note that we will assume that you have received permission from the payer to use the Application.

6.4. In addition, Pacwyn cannot be responsible for the way you use the Application, i.e. you must make sure your device stays charged - if its battery is flat and you cannot turn it on to use the Application, Pacwyn will not be responsible. Pacwyn is an online application, so you must have a stable Internet connection. We have no control over your Internet connection and accept no responsibility if your connection to the server is lost during an Application session.

6.5. To ensure the highest quality of service and enhance user experience, we occasionally perform server maintenance. During maintenance periods, access to the Application or certain functionalities of the Application may be temporarily unavailable. We appreciate your patience and understanding as we work diligently to improve and secure the game environment for all players.

7.1. We (or, if applicable, our licensors) own all rights, titles and interests in and to the software, technology, text, publications, messages, including chat and email messages, profiles, widgets, links, music, sounds, graphics, images, video, programming code and all other audio-visual and other materials available through use of the Application, and the design of our website and all intellectual property rights therein. Pacwyn Content may be used only in connection with the Application, and, except as expressly permitted by these Terms, you have no rights in any Pacwyn Content.

7.2. Unless expressly stated, you should assume that all Pacwyn Technologies and Pacwyn Content are protected by copyright, trademark and other applicable intellectual property laws and may not be used except as permitted by these Terms.

7.3. You are strictly prohibited from misusing the Pacwyn's intellectual property displayed in the Application, or any Pacwyn Content. Pacwyn will enforce its intellectual property rights to the fullest extent of the law.

7.4. We reserve the right to modify or discontinue the Application (or any portion of any Application with or without notice at any time. Pacwyn shall not be liable to you or any third party (including, without limitation, our licensors) for any modification, suspension or discontinuance of the Application.

8.1. The goal of this Application is to help users learn how to make better soccer drafts and lineups, learn about the latest player updates, and develop a mobile soccer community.

8.2. The Application allows you purchasing In-game Currency (Coins and Tokens) for Packs and Picks.

8.3. Each Pack is a set of instructions by which Player Cards are issued to the User. There are these types of Packs:

8.4. Before the User buys the Pack - he/she reviews its name, description, price and decides whether to buy this Pack or not.

8.5. The result of activating a Pack is the receipt of a Player Cards are in the Pack. If the User is not satisfied with the contents of the Pack, we will not refund the in-game currency spent.

8.6. Packs cannot be sold or transferred to other Users.

8.7. Picks - a set of several Player Cards from which the User chooses one.

8.8. You can exchange Cards with other Users or buy Cards from other Users only for Coins.

8.9. The User is not able to communicate directly with other Users during the purchase/sale or exchange of Cards, but:

8.10. There are additional sections in the Application, such as: SBC, DSC, Objectives, Mini-games, and others. Some of them allow the User to get additional in-game items (for example: coins, Packs, Picks, cards), others are informational sections that show the User's progress, or contain other additional information. For example, Leaderboards show User ratings on various parameters. Collection - shows which Cards are already in the User's collection, and so on.

8.11. For an optimal match experience and game functionality, players are advised to maintain a robust internet connection during matches. Users should avoid navigating away from the game or switching to other applications, including social media, when a match is in progress. It’s essential to actively participate and complete your turns within the allotted time, ensuring that each turn concludes before the timer reaches zero. Additionally, players should ensure that their devices’ settings are correctly configured to support uninterrupted gameplay. We regret that we cannot restore or recover matches that have been interrupted or disconnected due to connectivity issues or other technical interruptions resulting from user devices. Therefore, it is crucial to adhere to these recommendations and guidelines to maintain a seamless and fair gaming experience.

9.1. We may provide certain products and services available for purchase on the Application ("Purchase on the Application").

Purchases on the Application:

9.2. Improved Account (Premium): One-time purchase, available for the lifetime of the Account.

9.3. Tokens: Virtual in-game currency, which can only be obtained in 3 ways:

9.4. Passes: Special time-limited in-game items, enabling users to progress further and earn additional in-game items:

9.5. Once you have made a Purchase on the Application, you are responsible for any loss or damage to the result of a Purchase in the Application, and Pacwyn assumes no liability in such circumstances, regardless of the cause. You expressly understand and agree that our Application and your use of the result of an In-Application Purchase is at your sole risk and that our Application and In-Application Purchases are provided "as is" and "as available." All In-Application Purchases (whether Enhanced Account or Tokens) are final and no refunds will be given.

9.6. Once you have made a Purchase on the Application, we recommend that you immediately take the necessary steps to complete the transaction (for example, activate or download any content).

9.7. The Fair Play System accumulates all of the rules that you have read in these Terms and Conditions and in the User Guidelines. A main part of the Fair Play System is the security of the economy within the game and the prevention of cheating and game hacking.

9.8. Our Application uses virtual currency - Tokens. If required, you may purchase using Real Currency or earn Tokens on our Application. All virtual currency purchased is subject to the terms and conditions of the applicable third party controlled application store. We have no control over how you may pay with such third parties. You can read the terms and conditions of the respective Application store on the website of that store: https://www.apple.com/legal/internet-services/itunes/ (for iOS) and https://play.google.com/intl/uk_us/about/play-terms/index.html. (for Android OS).

9.9. Coins - means virtual in-game currency that can be earned by playing various game modes of the Application. Coins cannot be purchased for real money, sent to your bank account or exchanged for real goods or converted into real currency.

9.10. To ensure the security of the game economy, our team has the right to control the nature of In-game Items. If you try to buy items with real money on the black market, or exchange them for items outside the Application, or earn them by other unspecified means, we have the right to block access to our Application or limit its functionality.

9.11. For the security of the economy, we may review all Users activity. We have the right to compare your activity with that of other Users to decide if your activity contains suspicious activity. If we see that your Account repeatedly raises In-game currency and stands out from other Users in the Application, we have the right to block part of the Application or the entire Account in order to secure the economy of the Application.

9.12.You can earn coins by playing game modes or by selling cards at the trading, but you can’t buy coins. Buying coins from a third party, promoting coin buying, and coin distribution is against our rules.

9.13. We all want to help a friend, but sending them coins isn’t the way to do it. Sending coins to your friends is a form of coin distribution and it breaks our rules. It breaks our rules if you use the trading to transfer coins to or from another player instead of using it to get a card legitimately. This could mean that you complete the purchase of a card for the purpose of transferring coins from your account to another account, or that you sold a card to another account for the purpose of transferring the coins to your account. Giveaways are another form of coin distribution. For example, if a player or site offers you coins in exchange for subscribing. Don’t do it! It’s against our rules. Having multiple accounts and funneling coins and cards to your main account breaks our rules, too.

9.14. Use trading, also friendly trading, in terms of selling or buying cards legitimately. Use only fair price on the trading.

9.15. By using the Application, you are not allowed to:

9.16. Only one User is allowed to use an Account at the same time. It is forbidden for two or more Users to use an Account at the same time. Each Account can have only one owner and another User is not allowed to enter and use another User's Account.

9.17. It is strictly forbidden to give another User the login details of the Account. It is strictly forbidden to learn, save or extort personal information about the Account of another User

9.18. After receiving a block, you can contact the User Support to explain your suspicious actions. Following your request, we have the right to unblock part of the Application or the entire Account, or to leave it blocked, but we do not disclose specific details of the reason for such blocking, but refer to specific clauses of these Terms and Conditions.

9.19. When playing the Application, please be friendly with other Users, be fair, do not destroy the economy, do not sell Coins or other items for real money, and always provide accurate information. You may use In-game currency to purchase In-game items in the Application. Notwithstanding any such purchase as set forth in these Terms and Conditions, all right, title and interest in and to Pacwyn Content, including all copyrights, trademarks and other intellectual property rights, belong to Pacwyn or its licensors.

9.20. Prices for In-game Items and Tokens are set by Pacwyn and are subject to change at any time at our discretion.

9.21. You have the option to delete your in-game Account on the Application. Please note that after deleting an Account you will lose all the progress of the Account, including Coins, Tokens, Improved Account and other In-game items. Real currency spent in the deleted Account cannot be returned or transferred to another Account.

9.22. All in-app purchases are valid only for the current version of the game. Pacwyn typically releases a new version of the Application annually. Users can continue to play the existing version of the game with all previous purchases intact and accessible. However, please note that these purchases will not be transferred to the new version of the game. In the new version, purchases must be made separately, and any prior in-app purchases from the previous version will not be applicable or available for use.

9.23. If you make a purchase and subsequently request a refund, any advantages, benefits or items obtained from said purchase may be deactivated or reverted. This applies to all types of purchases, including Premium purchases. For instance, if you purchased a Premium membership and later asked for a refund, the Premium services may be deactivated. If you decide to repurchase the Premium membership at a later date, please note that the weekly gifts or benefits associated with the Premium membership will be restored and resume from the date the refund was processed, not from the date of the new purchase.

10.1. Your Credentials, as well as information you may provide at other times while using the Application, is subject to our Privacy Policy.

10.2. Pacwyn cannot and will not be liable for any loss or damage resulting from your failure to protect your User Name or any other personal information.

11.1. By using our Application, you are responsible for knowing, understanding and abiding by our Rules of Conduct. Our Terms are not exhaustive and we reserve the right to amend or change this list at any time and/or to determine what type of conduct we deem unacceptable when using our Application.

11.2. You agree that while using the Application, you will not:

11.3. In addition, you agree that you shall not remove any proprietary notices or labels on or in the Pacwyn Content and/or circumvent, modify, violate or circumvent any of the Pacwyn or other technologies used to deliver or protect the Application or any Pacwyn Content.

12.1. You agree to protect, indemnify and hold harmless Pacwyn, its parent company, affiliates, subsidiaries, employees, contractors, licensors and their affiliates, telecommunications service providers, content providers and successors, and their respective individuals, managers, employees and agents from all liabilities, claims, damages, costs, losses and expenses (including reasonable attorneys' fees) incurred by the parties to any other party or as a result of your use of the Applications, any transaction arising from the use of the Application (including, without limitation, any offers ) In-Application Purchases), your connection to the Applications, your violation of these Terms, or violation of any rights of another person.

13.1. We may, in our sole discretion, terminate your access to all or any part of the Application at any time without cause, notice or liability. Termination may include, but is not limited to:

13.2. Pacwyn content available through the Application may not be available for download, purchase, sale or exchange if the Application is discontinued.

14.1. The Application may integrate, be integrated into, or be provided in connection with third party websites or resources. We have no control over the Third Party Websites and are not responsible for the availability or content of the Third Party Websites. You are responsible for reading and understanding the Terms and Conditions and Privacy Policy of any Third Party Site.

14.2. This Application is not affiliated with or sponsored by Electronic Arts Inc. or its licensors or other associations. All trademarks and copyrights belong to their respective owners.

14.3. The Application may contain advertisements and promotional offers from Third Parties or other third party service providers.

14.4. Your business dealings or interactions with any Third Parties and any terms, conditions, warranties or representations associated with such dealings are the sole prerogative between you and such Third Party.

14.5. All images used in the Application have been obtained lawfully from the copyright holders, or from public sources. Images may lend themselves to graphic processing. However, if we have inadvertently infringed on your legal right to any image, you may contact our Support Team by emailing support@pacwyn.app.

15.1. Pacwyn may, in special circumstances and at its discretion, disable and/or terminate the Accounts of Users who infringe the intellectual property of others or otherwise violate the terms hereof.

15.2. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have otherwise been infringed, please provide Pacwyn's copyright agent with a Notice containing the following information:

15.3. Pacwyn's copyright agent can be contacted at support@pacwyn.app.

16.1. YOU USE THE APPLICATION AT YOUR OWN RISK. THE APPLICATION IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. PACWYN, FOR ITSELF AND ITS LICENSORS, EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. EACH OF PACWYN AND ITS LICENSORS AND THEIR RESPECTIVE AFFILIATES ASSUMES NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MISDELIVERY OR FAILURE TO PROVIDE ANY PACWYN CONTENT OR STORE ANY USER PERSONALIZATION SETTINGS.

16.2. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE APPLICATION IS DOWNLOADED AND USED SOLELY AT YOUR DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR LOSS OF DATA RESULTING FROM THE DOWNLOAD OR USE OF ANY SUCH CONTENT.

16.3. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM PACWYN (OR ITS LICENSORS OR EACH OF THEIR AFFILIATES) OR THROUGH THE APPLICATION SHALL CREATE ANY WARRANTY NOT EXPRESSLY SET FORTH IN THESE TERMS AND CONDITIONS.

17.1. YOU UNDERSTAND AND AGREE THAT PACWYN, ITS LICENSORS, AND THEIR RESPECTIVE AFFILIATES SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF PACWYN, ITS LICENSORS AND THEIR RESPECTIVE AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING FROM:

17.2. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

18.1. Pacwyn may send you notices, including those regarding changes to these Terms, by email, regular mail, or by posting on the Application; provided, however, that this section does not impose any requirements on Pacwyn that are not expressly set forth herein.

18.2. You agree that any of your registered Accounts on the Application are non-transferable, and any rights in your User ID or Account content are not transferable by inheritance, or otherwise.

18.3. You agree that you will report any violations of these Terms to support@pacwyn.app.

18.4. If you have any questions or comments about these Terms of Service, please contact support@pacwyn.app by email using the subject line "Questions about Terms of Service."

18.5. Pacwyn releases a new version each year. When a new version of the Application is released, we may discontinue support for the current year's version.

18.6. For optimal user experience, it's recommended to use devices with a screen width of 320px or greater. Using devices or screens with a width of less than 320px may result in UI (User Interface) issues or anomalies. Please note that we do not prioritize or resolve issues specific to devices with screen widths under 320px. Users are advised to use devices that meet or exceed the recommended screen width to ensure a seamless gaming experience.

19.1. We have the right to check all game modes, analyze the statistics of your game progress and, based on this, take actions to restrict access to a certain part of the Application or to the entire Application.

19.2. If we detect the use of cheating software in the game, hacking attempts or other actions that harm the Application, the Users or the economy of the Application, or other actions that violate these Terms or the User Guidelines, we have the right to apply actions to block your Account or part of the Application.

19.3. If a User cheats on the Application by using a dishonest method or attempts to access the Application outside of the mobile application, we have the right to block his or her Account and remove the cheated gaming property without refund.

19.4. Sharing, transferring, or merging accounts with other users is strictly prohibited. Any account suspected of being merged with another may be subject to analysis, suspension, or permanent termination without prior notice.

19.5. Users found collaborating to merge accounts or facilitating account mergers will also face potential account suspension or termination. This includes, but is not limited to, sharing credentials, facilitating transfers, or endorsing merging behavior within the community.

19.6. The creation of multiple accounts with the intent to merge or manipulate game progress or advantages is a violation of these Terms. Such accounts will be subject to immediate suspension or termination. In addition to account suspension or termination, we reserve the right to ban any devices associated with these violations to protect the integrity and fairness of our gaming environment.

19.7. We reserve the right to reclaim or adjust any in-game assets or benefits obtained through account merging or other prohibited activities. Any benefits derived from such activities will be nullified, and users may not be entitled to any compensation or refund.

19.8. Users are solely responsible for maintaining the confidentiality of their account information. Any loss, compromise, or unauthorized use of account details due to sharing or merging will not be the responsibility of the Application.

19.9. If you suspect that your account has been merged, shared, or tampered with, or if you become aware of any other violations related to account merging, you should report the matter immediately to our support team.

19.10. The use of emulators is strictly prohibited as we strive to provide the best possible experience tailored for genuine mobile devices. Additionally, utilizing rooted devices or attempting to reverse engineer the application to disrupt game balance and experience is a violation of these terms. Engaging in such activities may lead to suspension or permanent termination of access to the Application.

19.11. We continuously work to enhance our security measures and fraud detection capabilities. We ask our user community to join us in promoting a fair and safe gaming environment for everyone by adhering to these guidelines and reporting any suspicious activities.

19.12. In addition to the measures outlined above, we reserve the right to ban any devices involved in the violations of our Terms of Service. This action may be taken in instances where a device is used in a manner that violates our policies or disrupts the integrity of our gaming environment. This includes, but is not limited to, using devices for creating multiple accounts, engaging in cheating, or facilitating other prohibited activities. A device ban means that the device in question will no longer be able to access our Application. This measure is necessary to maintain a fair, secure, and enjoyable experience for all our users and to uphold the standards of our gaming community.

20.1. If disputes arise between Users of the Application, Pacwyn may act as an arbitrator and make a discretionary decision in order to provide quality service to the entire community.

20.2. In the event of disputes over matters under these Terms, you agree to assist in their resolution through negotiation.

20.3. If you believe that your rights or legitimate interests have been violated by us, you must file a written claim with us in order to resolve the dispute directly. The claim must be in the English language. The claim shall be sent by email from the email address to us at support@pacwyn.app.

20.4. The claim must contain the following information: your name, surname, Profile ID and a statement of the reasons of the claim. The subject of email must be 'DISPUTE RESOLUTION'. Failure to provide the above information is grounds for leaving the complaint without consideration.

20.5. We will usually review the claim within twenty (20) calendar days, after which we will send you an answer to your email about the outcome of your claim.

20.6. If you are not satisfied with the outcome of your claim, you have the right to file a grievance with the LCIA as outlined below.

20.7. "All disputes, controversies or claims arising under or in connection with this contract, including those related to its conclusion, interpretation, performance, breach, termination or invalidity shall be settled by the International Commercial Arbitration Court at the Ukrainian Chamber of Commerce and Industry in accordance with its Rules of Procedure.

20.8. The parties may also specify the substantive law governing their contract, the number of arbitrators (one or three), the place of arbitration, and the language of the arbitral proceedings. The following provisions may be used:

20.9. The law governing this agreement shall be the substantive law of England and Wales. The arbitral tribunal shall consist of a sole arbitrator. Kyiv, Ukraine shall be the seat of the Arbitration Tribunal s. Russian or English shall be the language of the arbitration proceedings.

20.10. Unless expressly precluded by the scope of the dispute, the parties agree to continue performing their obligations under these Terms during the dispute resolution procedure and until such obligations are terminated or expire in accordance with the provisions of these Terms.

20.11. Pacwyn's failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should attempt to give effect to the parties' intentions as reflected in that provision, and the other provisions of these Terms shall remain in full force and effect.

20.12. You agree that regardless of any law or regulation to the contrary, any claim or cause of action arising out of or related to use of the Application or these Terms must be filed within one (1) year after such claim or cause of action arose or it will be forever barred.

21.1. The following additional terms and conditions apply to the Application provided by Pacwyn, which is intended for use on mobile devices running Apple iOS:

21.2. The following additional terms and conditions apply to the Application made available to Pacwyn User, which is intended for use on Android mobile devices:

21.3. Certain provisions relating to the Android and iOS Applications are covered by the separate Terms of Service and User Agreements of those Platforms and Pacwyn may modify the Applications to conform to the Rules of those Platforms.

21.4. Compatibility with Older Devices and Operating Systems

22.1. One of the services we provide is User Support. By accepting all of our policies, you have the right to contact support at any time using support@pacwyn.app. The reason for contact may be any question concerning the Services provided to you, your suggestion for their improvement, sending a bug report and other questions related to our service.

22.2. After your message is sent, a support engineer will review it within 48-72 hours. There is no set response time for the engineer, and depending on the quality of your message or discovery of a user manual violation, the support engineer may not respond to your request.

22.3. When contacting customer service, always be honest, send only truthful information, do not be rude, do not use profanity, be polite, friendly and do not violate private and public human rights.

22.4. Also note that we are not responsible if any User or other company writes to you on our behalf to obtain any information he/she requests from you. Be careful to make sure you have contact with our support team. Support is provided only by communicating via email at support@pacwyn.app.

23.1. Due to Council Regulation (EU) 2022/1904 of 6 October 2022 amending Regulation (EU) No 833/2014 concerning restrictive measures in view of Russia’s actions destabilising the situation in Ukraine, European Union imposed various sanctions on Russian Federation which are, among others: IT consultancy services, covering the installation of computer hardware and software implementation services, including assistance services to the clients in the installation of computer hardware and computer networks, and all consultancy services involving development and implementation of software.

23.2. Therefore, Pacwyn, in order to comply with the provisions of Council Regulation (EU) 2022/1904, restricts any access to the Services on the territory of the Russian Federation.

23.3. To the extent, permitted by law, Pacwyn is authorized to terminate access to the Account for any user who:

24.1. The Pacwyn 24 Application extends its offerings through our official website https://pacwyn.app. Users can access various game-related features, updates, and content that may not be available within the Application itself.

24.2. Any activities or interactions you have on our website are also governed by these Terms of Service. While using our website, we do not collect any information about users except for game-related information derived from your in-game activities. The website may have its own set of privacy policies and user guidelines, and it is the responsibility of the user to be informed about them.

24.3. Ensure you are visiting our official website https://pacwyn.app and beware of any impersonators or phishing sites that may attempt to mimic our branding or content.

25.1. By using the Pacwyn 24 Application, users acknowledge and agree that certain game-related information, including but not limited to leaderboards, player rankings, and game achievements, may be publicly displayed on our official website https://pacwyn.app.

25.2. Only in-game usernames or nicknames and related activities, such as specific achievements or rankings, will be displayed, ensuring the privacy of our users and providing context to the displayed information. No personally identifiable information will be shared or displayed without explicit consent.

25.3. Users can opt-out from having their game-related information displayed by contacting our support.

25.4. We display game-related data, particularly to highlight competitive rankings and achievements, fostering a healthy spirit of competition among players. Shared data must not be used for unauthorized activities. Misuse may lead to penalties or account terminations.

26.1. Pacwyn may change the Services from time to time, so you are advised to review the current version of the Services regularly. For Pacwyn players who have accepted a version of these Terms prior to the changes, the new version of the Terms will begin to apply when they are published on the Application or https://pacwyn.app.

26.2. Your continuous use of the Pacwyn Application constitutes your acceptance of changes to the Terms. After you accepted the new version of the Terms, future material changes will only be possible with your consent. If you are asked to accept a material change to the Terms, which you decline, your continuous use of the Pacwyn Application may not be possible.